How refunds and cancellations are handled
Last updated: July 2026.
This policy explains how refunds and cancellations work for services purchased from Bluelink Solution GH. It forms part of our Terms of Service.
Service agreements. Most of our services — such as software development, networking, and CCTV installation — are delivered under a written agreement with defined milestones. The specific refund terms for each project are set out in that agreement.
Deposits. Where a project requires an upfront deposit, the deposit secures your booking and covers initial work such as planning, design, and procurement. Deposits are generally non-refundable once work has commenced.
Cancellations. You may cancel a service before work begins for a full refund of any amount paid, less any third-party costs already incurred on your behalf (for example, domain registration or hardware purchases). If you cancel after work has started, you will be charged for the work completed up to the cancellation date, and any balance refunded where applicable.
Subscriptions and recurring services. For recurring services such as hosting or managed IT, you may cancel renewal at any time before your next billing date. Fees already paid for the current period are non-refundable, but you keep the service until the end of that period.
Faulty or undelivered services. If we fail to deliver a service as agreed, you are entitled to re-performance of the service or a refund of the amount paid for the undelivered portion.
How to request a refund. To request a refund or cancellation, email info@bluelinksolution.com with your name, the service purchased, and the reason. We aim to respond within 3 business days and to process approved refunds within 14 business days to your original payment method.
Contact us. For any questions about this policy, email info@bluelinksolution.com or write to us at Airport City, Accra, Ghana.